Frequently Asked Questions

Placing an order with Ladlee

Placing an order with Ladlee…

Selecting your items and making your purchase Browse the categories we have on our site to find what you are looking for. Our categories range from Mens, Womens, Kids and Accessories.

Once you have found exactly what you are after, simply select either ‘ADD TO CART’ or ‘BUY NOW’.

You then have the option, to continue shopping or simply checkout. If you are checking out, you will be given the option to update your quantity and delete any items you may not want.

This will then take you to the checkout stage where you can either login into your Ladlee account or sign up by creating an account or login using Google, Facebook or Twitter.

The final step will be to select your appropriate delivery method, along with shipping & delivery addresses. You will be able to add your payment details which can include using our Credit/ Debit Card, Paypal or Laybuy.

Once that’s complete, hit confirm and you’re done! It is really that simple.

How do I create an account with Ladlee?

By selecting Register, a Ladlee account will be established whereby all your submitted contact, delivery and payment details will be saved ready for your next purchase. You will also be able to create an account using Social Login, this means you can login via Facebook, Twitter or Google to create your account.

Your account will provide you with you order history, tracking information and notices on up to date offers and sales.

How to checkout as a guest?

Don’t worry we won’t make you sign up to a Ladlee account. We allow our customers to checkout as a guest.

As a guest, you will need to update the delivery and shipping address along with your preferred method of shipment. You will have the option to keep the same billing and shipping address.

Once you have filled in the relevant shipping details, you can enter your payment details using our secure gateway and click confirm to complete your order.

How do I modify or cancel my order once placed? Once your order has been placed and payment confirmed, it is not possible to amend or cancel your order. However, should the need arise, and you call our customer care team promptly after having competed your order, it may be possible to make any requested changes, or they will advise you accordingly as to the next steps.

How can I pay?

We provide a variety of payment options including VISA, MasterCard, AMEX, PayPal and Laybuy (Buy Now, Pay Later).

The system will carry out a check to ensure the details you have provided are correct to ensure there are no payment issues.

We ensure all payment and personal information is securely stored and kept secure at all times. Our priority is to provide our customers with smooth shopping experience.

How can I find a particular product?

You can use the "Search" button if you know the product name, category, or use suitable keywords to find the product you want. Otherwise, you can use the menus to help navigate through the type of product you require. If you have any particular questions regarding finding specific product or requesting when something will be restocked, please contact our customer services team.

What if the item I want isn’t showing on the website? / Or if an item is no longer online?

This doesn’t happen often, however, if this is the case please reach out via email or phone and we can confirm the availability of that product.

Who do I contact if I have any problem with my order?

We stand behind our product and our customer service. Therefore, if you have any questions regarding your order or require assistance, please use the chat facility on the website where a team member will happily assist in answering your query.

Alternatively, you can contact our customer services team via our customer contact form


We are available seven days a week

What if I receive an incorrect item?

We apologise if you have received an incorrect item and will gladly try and resolve this issue within 24 hours.

Please contact us at stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.

Where do you deliver to and how much does it cost?

You’ll be glad to know, Ladlee offers worldwide delivery on all orders. You can refer to our delivery options and costs by clicking here.

Can I place an order by phone?

Of course, you can.

You can reach out using Whatsapp: +44 7503 815978

Or call the store at 0116 2611630

What if my promo code doesn't work?

Please ensure the voucher code you are using is valid and is not in conjunction with any other offer.

If you are still facing any issues, please contact us via email or live chat.

How do I make an exchange?

Please visit our returns portal by clicking the below link:

This will provide you with all the details. The great news is we will cover the majority of the cost and only ask our customer to pay £2.99 for shipping to return the item.

What if I missed my delivery?

All deliveries will be attempted twice unless the order has been refused or the address is incorrect. All customers, providing a correct email and mobile number, will receive SMS & Email alerts from the courier regarding their delivery to make rearranging it more convenient.

As this is a home delivery service, all couriers are permitted to make deliveries to neighbours without consent from the consignee (customer).

Do you have a sizing guide?

All our garments are produced in UK sizing. The size conversions for US and Europe are suggested fits, as sizing and cut will vary between fits, please use this chart as a general Sizing Guide. If you are between sizes or need assistance selecting the proper size, please contact our Customer Services.


What do I do if my payment method is not accepted?

Payments may be rejected for a few reasons, please ensure you check the following prior to contacting our customer service team to ensure the information you have entered is correct:

  • Correct credit card number.
  • Make sure you enter the correct CVV no.
  • Correct security number and expiry date has been entered.
  • That you have sufficient funds in the relevant account.
  • Ensure billing address matches your registered credit/debit card address.
If you are still facing problems, try an alternative payment method or contact our Customer Service Team.
Is it safe to order online?
We take reasonable measures to ensure credit/debit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure, we use EV Secure Socket Layer (SSL) technology.
Extended Validation SSL Certificates give high-security web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details.

How do I track my order?

Once you have placed your order and it has been dispatched from our warehouse you will receive a confirmation email. The email will include the tracking number for your parcel along with an expected delivery time.

You can track your parcel by clicking the link below. Once on the site, enter your tracking number and you will be able to see all of the details.

Click here to track

If you have a Ladlee account, you will also be able to see all of your delivery information there.

Finally, our team are always on hand to provide any assistance you require.

When will I receive my parcel?

Delivery times vary depending on the delivery method selected at the time of checkout.

For further information regarding our specific delivery times, costs and conditions, please refer to our Delivery Policy.

If you do not receive your items in the allocated time frame or you are unable to track your order using your tracking number, please contact us at

What if I forgot to update my delivery address before I placed my order?

Once your order has been placed, we do our best to get it to you as soon as possible, therefore we cannot guarantee we will be able to change your delivery address.

Please contact our Customer Service Team as soon as possible, if you would like to change your delivery address and we will see what we can do for you.

Can I have my order delivered to my work address?

We can arrange delivery to any address that is suitable. All we would advise is someone is on hand to receive the parcel.

All parcels will require a signature, so please ensure there is appropriate facilities to provide this.


How do I return?

It's easy click on the link below:

Enter your order number and email address and click start

Follow the instructions and select the items you want to return

You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 14 days of receiving your shipment.

However, they must:

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Have all original tags attached

Returns exclude sale items, jewellery, gift voucher purchases and delivery charges.

Are there any charges for return?

Ladlee will pay the majority of the cost for returns. You will only be charged £2.99 for a return. This amount will be deducted from your refund or exchange amount.

Unfortunately, original shipping costs are non-refundable.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

My Account

Do I need to create an account to shop online?

No, within the checkout process you may select the option to checkout as a guest rather than signing in or create an account.

However, having a Ladlee account allows you to experience a faster checkout process, as all your contact and delivery details will be saved and ready for your next purchase. You will also be able to track your current orders, view your previous order history, view and receive email updates of our latest arrivals.

What do I do if I’ve forgotten my Ladlee account password?

You can reset your password by clicking the account icon in the menu bar. When you reach this page, you will get an option stating, ‘forgot your password’. Enter your email address and you will be sent an email with an option to rest your password.

How do I change my Ladlee account details?

If you have already signed up, click onto the'My Account' section where there are options for you to change any of your details including delivery details. You can do this by clicking the 'edit information' link located under each section.

If you haven’t logged in for a while, we recommend checking that all your details are up to date prior to making an order.


Laybuy let's you receive your purchase now and spread the cost over 6 weekly automatic payments - Interest Free!

You just go to our checkout as normal & select Laybuy as your payment method. You either need to Log In or Sign Up, choose your payment date, view your schedule and then select Pay Now.

That's it - you're done! Payments will be taken each week automatically. Visit our Laybuy page here to get all the information you need regarding Laybuy.