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Delivery

Delivery Options & Times

Delivery Option

Delivery Time

Delivery Cost

Standard Delivery

4-5 Working Days

£5.45

Express Delivery

2-3 Working Days

£5.95

Next Working Day Delivery

Next Working Day

£6.95

Saturday Delivery

Special Saturday Delivery

£9.95

International Delivery

Dependant on location

£25.00

Collect @ Store

Next Working Day

Free

 

Where is my order?

Orders can be tracked by clicking below:

Tracking

Why is my order late?

Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales above. If it's after 11am on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please email us on support@ladleedirect.co.uk and have your order number ready.

Why was my order cancelled?

If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't available when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 10 days, this is the banking process and not something we can speed up.

Can I cancel or edit my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed.

Can I exchange an order?

Unfortunately we do not do exchanges. You will have to return your order and create a new order with the size or colour you are after? If you need help with this, then please contact us!

How do I return?

 

Drop us an email at support@ladleedirect.co.uk and we will provide instructions 

 

Are there any charges for returns?

There are no charges for return, however, original shipping charges are non-refundable.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

What items are returnable?

You can return your items within 14 days of receiving your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Have all original tags attached

Free gifts or promotional/sale items are not returnable!

My item is faulty, what shall I do?

We are really sorry to hear that! However, rest assured we will do everything we can to help you! 

Simply email us on support@ladleedirect.co.uk with the following information:

  • Name
  • Order Number
  • Picture of fault
  • Description of fault

Do you provide international shipping services?

We wouldn't want our international customers to miss out, so OF COURSE WE DO!

Any orders shipped outside of the UK may incur additional charges to be paid by the recipient upon receipt of the parcel. We are unable to confirm the cost of these charges and take no responsibility for covering the cost of these charges. To be sure, please contact your local customs office for further information.